Hive Assistance

Virtual Assistant Use Cases IT Services

Choose your Industry

Consulting Firms

E-Commerce

Professional Coaching

Customer Support

Acts as the first point of contact for external parties, manages both inbound and outbound calls, builds relationships with customers, and effectively resolves concerns and disputes.

Payroll Processing

Streamlines HR functions like maintaining attendance sheets, ensures timely filing of employment tax returns, and compiles financial documents and reports.

Inbox Management

Organizes the client’s inbox by sorting emails with tags, responding to general queries, and forwarding urgent or important messages.

Monitoring Software Issues

Identifies problems found in customer feedback or discovered through testing, resolves these issues, and refers them to the appropriate personnel for correction.

Lead & Prospect Research

Identifies tech writers, vloggers, streamers, podcasters, and indie game developers within the client's niche, then compiles and presents information about these personalities.

Marketing Strategy Support

Provides essential information for developing marketing plans, monitors metrics using tools such as Google Search Console, and compiles the data into a report.

File or Document Sorting

Prepares and secures the digital documents required for reports, sorts and organizes the files generated by the client's work, and ensures that the client can easily locate and access the data.

Invoicing Support

Prepares and sends statements or invoices to clients' customers, ensures the final bill is accurate, tracks payments, and reports any issues or irregularities to the financial manager.

Social Media Management

Creates engaging posts for Twitter, Facebook, and LinkedIn while managing community interactions on the client's social media pages.

HIVE Services Commonly Utilized by
IT Services Companies

Content Moderators

Protect your community and brand while improving user experience – delegate content moderation to our expert assistants.

Starts at $999 per mo.

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Customer Service Representative

Your customer support rep is dedicated to you, and can handle as many calls/inquiries as possible every day.

Starts at $1099 per mo.

Learn More

Customer Support

Customer Support

Payroll Processing

Payroll Processing

Inbox Management

Inbox Management

Monitoring Software Issues

Monitoring Software Issues

Lead & Prospect Research

Lead & Prospect Research

Marketing Strategy Support

Marketing Strategy Support

File or Document Sorting

File or Document Sorting

Invoicing Support

Invoicing Support

Social Media Management

Social Media Management

HIVE Services Commonly Utilized by IT Services Companies

Content Moderators

Customer Service Representative

HIVE Services Commonly Utilized by
IT Services Companies