Creating Listings
Formats product titles as per client specifications, guarantees that all products feature high-quality photos or videos, and checks product descriptions for accuracy.
Customer Service
Responds to customer inquiries and concerns via chat, phone, and email, using messaging software and scripts to facilitate conversations.
Email Marketing
Generates leads by building lists, establishes an email schedule, monitors message performance, responds to inquiries, and forwards promising leads to management.
Inventory & Bookkeeping
Keeps accurate records of sales, returns, and restocks; tracks cash inflow from foreign sales, gift cards, promotions, and checks, while managing merchant fees.
Listing Maintenance
Guarantees the client’s store perfectly represents its inventory. Diligently verifies that products are categorized correctly and expertly manages the uploading, editing, and removal of products as needed.
Order Fulfillment
Guarantees that customers receive the exact products they ordered, efficiently handles returns or exchanges, and clearly communicates the store’s return and exchange policy to ensure a seamless shopping experience.
Onboarding Stores
Creates a store or lists products for sellers on platforms like Amazon, Shopify, Mercari, and Walmart Marketplace, ensuring a seamless user experience that reflects the client's brand identity.
Shop Administration
Conducting keyword research, creating clear product descriptions, and optimizing website elements.
Social Media Management
Creates simple graphics on Canva, shares content across relevant platforms, engages with followers and visitors on business profiles, and grows the brand’s audience.
Product Sourcing
Conduct thorough research on products, pinpoint potential suppliers and target markets, secure samples, download barcodes and labels, negotiate favorable deals, and forge strong partnerships with suppliers.
Logistics Management
Manages multi-channel orders, verifies stock availability, and ensures prompt delivery from suppliers to warehouses for a smooth supply chain.
Platform PPC Ads
Boost your Amazon sales by leveraging data for powerful ads. We ensure your ads target relevant keywords and manage split tests for optimal performance.
HIVE Services Commonly Utilized by
E-commerce Companies
E-commerce Assistant
HIVE E-Commerce Virtual Assistants assist with customer service, manage orders, handle returns, and maintain your Shopify storefront and product listings.
Starts at $1299 per mo.
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Digital Marketing Assistant
Your assistant is here to elevate your online presence through keyword research, optimizing paid ads, and creating engaging social media posts. Let us enhance your digital marketing!
Starts at $899 per mo.
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Customer Service Representative
Our dedicated customer support team is here to expertly handle your inquiries and ensure you receive the support you deserve.
Starts at $999 per mo.
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